The “Wow” Factor: Guest Experience That Turns One Order Into a Regular


Catering growth lives and dies by the experience your guest has from first click to final bite. This session breaks down the moments that matter most - the ones that drive reviews, referrals, and repeat business - and how to standardize them across every order.

Presenters
Amrit Banger
Brand Marketer
Thai Chili 2 Go
Lela Dinakaran
Vice President
Georgia Foods LLC dba Bojangles
Danna Navarro
Sr. Regional Catering Sales Manager - California
Boudin
Claudie Newman
Director of Catering Sales
Founders Table
Claudie Newman is a hospitality leader with more than 20 years of experience in food and beverage, event sales, private dining and catering. Her career has taken her from South Africa to Las Vegas, and San Francisco and Washington, DC, where she has focused on driving growth and innovation for multiple nationally recognized restaurant brands. Claudie currently leads catering sales for New York Based Founders-Table, the company behind: Chopt Creative Salad Co. and Dos Toros Taqueria. Claudie is focused on strengthening brand reputation and sales to deliver a best-in-class catering product that continues to expand in step with her company's rapid growth.
Brianna York
Sr. Regional Sales Manager
The ONE Group
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